L'UNIVERS NDEO
Terms & Policies
Quiet confidence. Timeless elegance.
At L'UNIVERS NDEO, we are committed to providing a transparent and trusted shopping experience. The information below outlines the terms governing the use of our website, how we protect your personal information, and our policy regarding returns and refunds.
Terms & Conditions
Use of Our Website
By accessing or using this website, you agree to these Terms & Policies.
If you do not agree with these terms, please refrain from using our website.
Products & Pricing
We make every effort to ensure that product descriptions, imagery, and pricing are accurate.
Product availability and prices may change without prior notice.
Orders
Once your order has been placed, you will receive an order confirmation by email.
We reserve the right to refuse or cancel an order in the event of pricing errors, suspected fraud, or product unavailability.
Payment
Payment must be successfully authorised before an order is processed and dispatched.
Privacy Policy
Your privacy is important to us.
We collect only the information necessary to process your order, provide customer support, and improve your experience with L'UNIVERS NDEO.
Your personal information is never sold to third parties.
Information may be shared only with trusted service providers involved in processing payments, fulfilling orders, and delivering your purchase.
For more information about how Shopify processes customer information, please refer to Shopify's Privacy Policy.
Cookies
Our website uses cookies to improve functionality, remember your preferences, and help us understand how visitors use our website.
By continuing to browse our website, you consent to the use of cookies where permitted by law.
Returns
Due to the nature of fragrance products and for hygiene and quality assurance reasons, opened or used fragrances cannot be returned or exchanged, except where required by applicable consumer law or if the product is faulty or damaged upon arrival.
If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery with your order number and photographs of the issue.
We will review your request and work with you to resolve the matter as quickly as possible.
Refunds
Refunds are not offered for change of mind or opened fragrance products.
Where a refund is approved—for example, if an item is confirmed to be faulty or was supplied in error—it will be processed using the original payment method.
Intellectual Property
All website content, including text, photography, branding, logos, graphics, and design, is the property of L'UNIVERS NDEO and may not be copied or reproduced without written permission.
Changes to These Policies
We may update these Terms & Policies from time to time.
The latest version will always be published on this page.
Contact Us
If you have any questions regarding these Terms & Policies, we would be pleased to assist you.