Shipping & Delivery

Every L'UNIVERS NDEO order is prepared with the utmost care. From our maison to your doorstep, we are committed to ensuring your fragrance arrives safely, beautifully presented, and ready to be enjoyed.

Order Processing

Orders are prepared within 1–2 business days (Monday to Friday, excluding public holidays).

Once your order has been carefully prepared and dispatched, you will receive a confirmation email containing your tracking information.

Please note that processing times may be slightly extended during product launches, holidays, or promotional periods.

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Shipping Destinations

We currently ship to selected destinations within the United Kingdom and internationally.

If your country is unavailable during checkout, please contact us and we will do our best to assist.

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Estimated Delivery Times

Delivery times are estimates only and may vary depending on customs procedures, local postal services, weather conditions, or circumstances beyond our control.

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Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this information to follow your parcel throughout its journey.

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Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.

We recommend checking with your local customs authority before placing an international order.

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Delivery Issues

If your order arrives damaged, appears to be lost, or has not arrived within the expected delivery timeframe, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist you throughout the process.

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Contact Us

If you have any questions regarding shipping or delivery, our team will be happy to assist you.